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TERMS & CONDITIONS

1. Company Information

These Terms & Conditions govern all services provided by:

The Unknown Meteora Experiences

Legal Address: Trikala, Greece

Operational Area: Gavros, Kastraki & Meteora Region

Website: https://www.unknownmeteora.com

Email: theunknownmeteora@gmail.com

Phone: +30 6978377337

By making a booking or participating in any activity operated by The Unknown Meteora Experiences, you agree to these Terms & Conditions.

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2. Scope

These Terms apply to all reservations made:

  • directly through our Website; 

  • through Bókun; 

  • through Online Travel Agencies (OTAs), including but not limited to Viator, GetYourGuide, Expedia, Hotelbeds, Airbnb Experiences and Headout; 

  • through travel agencies; 

  • through hotels; 

  • through authorised partners and resellers. 

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3. Booking Confirmation

A booking is considered confirmed only after:

  • completion of the booking process; 

  • acceptance of these Terms & Conditions; 

  • successful payment of the applicable amount. 

The booking confirmation email serves as proof of the reservation.

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4. Prices & Payments

All prices are displayed in Euro (€) unless otherwise stated.

Payments may be processed through secure third-party payment providers.

The Company reserves the right to modify prices at any time before a booking is confirmed.

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5. Participant Requirements

Participants must:

  • be in good physical and mental condition; 

  • follow all guide instructions at all times; 

  • wear suitable clothing and footwear; 

  • inform the Company of any relevant medical conditions; 

  • behave responsibly towards guides, other participants and the environment. 

The Company reserves the right to refuse participation if safety may be compromised.

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6. Health Declaration

By participating, customers confirm that they:

  • are physically capable of taking part in the selected activity; 

  • have disclosed any medical conditions that may affect participation; 

  • understand the physical nature of outdoor activities. 

Participation is entirely voluntary.

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7. Safety

Outdoor activities involve inherent risks including, but not limited to:

  • uneven terrain; 

  • steep paths; 

  • loose rocks; 

  • adverse weather conditions; 

  • slips and falls; 

  • physical exertion. 

Participants acknowledge these risks and voluntarily accept them.

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8. Equipment

Where equipment is supplied by the Company, participants agree to:

  • use it responsibly; 

  • follow all instructions; 

  • return it in good condition. 

Participants may be held responsible for damage caused through misuse or negligence.

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9. Cancellations by Participants

Unless otherwise specified in the booking confirmation:

  • 16 days or more before the activity: Full refund. 

  • 15 days or fewer: Refunds are subject to the cancellation policy applicable to the booked experience. 

  • No refund is provided for: 

    • no-shows; 

    • late arrivals; 

    • voluntary withdrawal after the activity has started. 

Where bookings are made through third-party platforms, the cancellation policy displayed at the time of booking shall apply.

10. Cancellations by the Company

The Company reserves the right to cancel, postpone or modify activities due to:

  • severe weather; 

  • safety concerns; 

  • insufficient participants; 

  • force majeure; 

  • government restrictions; 

  • operational requirements. 

Where possible, participants will be offered:

  • an alternative date; 

  • an alternative activity; 

  • or a full refund. 

11. Changes to Activities

Routes, itineraries, meeting points and schedules may be modified where necessary to ensure participant safety or improve the overall experience.

Such changes do not constitute grounds for compensation.

12. Insurance

The Company maintains all legally required insurance applicable to its operations.

Participants are strongly encouraged to obtain their own:

  • travel insurance; 

  • personal accident insurance; 

  • medical insurance; 

  • personal belongings insurance. 

13. Limitation of Liability

To the maximum extent permitted by law, The Unknown Meteora Experiences shall not be liable for:

  • personal injury; 

  • illness; 

  • loss or damage to personal belongings; 

  • delays; 

  • missed transportation connections; 

  • indirect or consequential damages. 

Nothing in these Terms excludes liability arising from gross negligence or intentional misconduct where such liability cannot legally be excluded.

14. Photography & Media

During activities, photographs and videos may be taken.

Images will only be used for promotional purposes where participants have provided consent or where otherwise permitted by applicable law.

Participants may withdraw consent at any time by contacting the Company.

15. Environmental Responsibility

Participants agree to respect the natural environment by:

  • following Leave No Trace principles; 

  • avoiding damage to wildlife and vegetation; 

  • respecting local communities and cultural heritage; 

  • following all guide instructions regarding environmental protection. 

16. Intellectual Property

All content published by The Unknown Meteora Experiences, including:

  • logos; 

  • photographs; 

  • videos; 

  • itineraries; 

  • written content; 

  • graphics; 

is protected by copyright and may not be reproduced without prior written permission.

17. Privacy

Personal data is processed in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).

Our Privacy Policy is available on our Website.

18. Force Majeure

The Company shall not be liable for delays, cancellations or modifications resulting from events beyond its reasonable control, including but not limited to:

  • natural disasters; 

  • earthquakes; 

  • wildfires; 

  • floods; 

  • pandemics; 

  • government restrictions; 

  • strikes; 

  • road closures; 

  • extreme weather conditions. 

19. Governing Law

These Terms & Conditions shall be governed by the laws of Greece.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the Courts of Trikala, Greece.

20. Contact

For any questions regarding these Terms & Conditions, please contact:

The Unknown Meteora Experiences

Legal Address: Trikala, Greece

Operational Area: Gavros, Kastraki & Meteora Region

📧theunknownmeteora@gmail.com

📞 +30 6978377337

🌐 https://www.unknownmeteora.com

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